BT: Turning big data into better data

Big Data – and the information we can glean from it – has been getting everybody excited for a while. But it’s only just getting started, says Simon Farr, Director of Customer Innovation at BT Global Services. Continue reading BT: Turning big data into better data

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Why Big Data is a Big Deal for Telcos

Business intelligence is nothing new in the Telecoms industry. Operators have historically procured external data for marketing or customer segmentation purposes. But newer angles include exploiting internal historical data assets to improve network efficiency, customer segmentation, and service level agreement improvements.  You only have to look at this report on 11 interesting Big Data case studies in Telecom to explore the wealth of options for the telco and technology markets in the big data space. Examples include using analytics to: gain marketing agility, combat fraud, accrue real-time customer insight and capitalize on customer behaviour. Monetising Data Increasingly, operators are exploring … Continue reading Why Big Data is a Big Deal for Telcos

Dr Imad Hobballah, Chairman & CTO, TRA, Lebanon

Interview: Chairman & CTO, TRA Lebanon: “There is no doubt that big data analytics are going to transform how businesses.”

Ahead of his appearance at the Broadband World Forum, taking place on the 21st – 23rd October 2014 at the RAI Exhibition and Convention Centre, Amsterdam, we catch up with Dr Imad Hobballah, is Chairman & CTO, of the TRA, the Lebanese regulatory body. Dr Imad is speaking in the Big Data Analytics track on Day One of the conference, and here he tells us more about where Big Data might take us over the next five years and address some of the privacy issues it might throw up. Continue reading Interview: Chairman & CTO, TRA Lebanon: “There is no doubt that big data analytics are going to transform how businesses.”

Revolutionizing the Connected Customer Experience in the Era of Big Data

For broadband service providers, troubleshooting customer performance problems has grown increasingly complex. Recent consumer trends contribute to this complexity as users require faster connections for online video and gaming using smartphones, tablets, set top boxes, and a range of other devices. Continue reading Revolutionizing the Connected Customer Experience in the Era of Big Data

The importance of the home gateway in the age of OTT (and why it will be a key enabler of Big Data).

This is a guest post by Benjamin Schwarz, an IPTV consultant, analyst and blogger. OTT is creating a deep shift in the TV value chain. Most cord cutters or thinners actually leave their traditional pay TV service to go somewhere … Continue reading The importance of the home gateway in the age of OTT (and why it will be a key enabler of Big Data).